Buyer Behaviour
Mapping the Non-Linear Purchase Path
Enterprise and mid-market technology purchases rarely follow a predictable funnel. Stakeholders enter and exit the evaluation process at different stages, influenced by internal politics, budget cycles, and competing priorities.
Effective IT marketing acknowledges this complexity by creating content that serves multiple roles simultaneously — educating the evaluator, arming the internal champion, and addressing the concerns of the final approver.
- Research phases now span weeks or months, not days
- Multiple stakeholders consume different content formats
- Internal champions need shareable, credible materials
- Retargeting alone cannot substitute for substantive value